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Patient Rights and Responsibilities


Creating a positive patient experience is something we take seriously. You have rights and a role regarding your treatment and care. We will respect your rights and aim to help you understand your role as a partner in your care. Knowing your rights and responsibilities can help you make better decisions about your care.
 
What are your rights as a patient?
 
You have the right to:
  • Be informed about the care you will receive.
  • Get information about your care in your language.
  • Make decisions about your care, including refusing care.
  • Know the names of the caregivers who treat you.
  • Safe care.
  • Have your pain treated.
  • Know when something goes wrong with your care.
  • Get an up-to-date list of all of your current medicines.
  • Be listened to.
  • Be treated with dignity, courtesy and respect.
  • Privacy and confidentiality regarding your medical records. No information will be released without your written consent.
  • Information concerning fees for services we provide.
  • Review and receive an explanation of your billing statement.
  • Express concerns through our patient complaint program.
  • Include advance directives in your medical record.
  • Have your guardian, next of kin, or legal designee exercise these rights if you are unable to.
 What is your role in your health care?
  • You should be active in your health care.
  • Let us know if you do not understand, or cannot follow your health care instructions.
  • You should ask questions. Be prepared with questions at the time of your visit.
  • You should pay attention to the instructions given to you by your caregivers. Follow the instructions.
  • You should share as much information as possible about your health with your caregivers. For example, give us an up-to-date list of your medicines, and remind us about your allergies.
  • Notify us of any changes including name, address, phone number, employment, insurance, births, deaths or divorce.
  • Call us as far in advance as possible to schedule an appointment.
  • Give us 24-hour notice when you must cancel an appointment.
  • Treat clinic physicians, staff and other patients with dignity, respect and courtesy.
  • Know your health plan benefits.
  • Pay your bill.
  • Let us know how we are doing.