A Culture of Quality
We ensure our physicians are highly qualified to deliver expertise and top notch care.
- Board Certification – Our physicians are required to be board certified or in the process of being board certified. Board certification shows that a physician has successfully completed an approved training program and an evaluation process assessing their ability to provide quality patient care in their specialty.
- Maintain Procedure Volumes – The best surgical outcomes are achieved by physicians who do those procedures the most. Each year, we care for 20,000 patients and improve individual lives by sharing our surgical expertise. Our specialists performed 3,200 colon and rectal surgical procedures and over 8,000 colonoscopy exams last year.
- Licensure – All of our providers meet licensing requirements set by the State of Minnesota to assure competency and quality of health care providers in their specialty.
- Peer Review - Physician performance is evaluated regularly by their physician peers, medical directors and clinic staff. Some of the areas of review include patient satisfaction, quality of care and chart documentation.
- Keeping skills current – Our physicians and clinical staff attend continuing medical educational programs for regular training to keep their skills and education current.
- Educators - Our physicians are not only experts within their field, they also train the next generation of colorectal surgeons in one of the most highly-regarded fellowship programs in the world. Thanks to this dedication to the highest level of specialty training, we stay abreast of the latest diagnostics and treatments within this continuously expanding field, enabling optimal care for our patients. Learn More.
- Publications – Over the years, CRSAL surgeons have abundantly contributed to the teaching of the specialty of colon and rectal surgery by writing chapters in reference textbooks, publishing scientific articles in peer-reviewed surgical journals, and lecturing at numerous worldwide postgraduate surgical courses. Visit our physician biographies and click on the PubMed to view publications for your physician.
- Physician Leadership - Our physicians stay on the forefront of colorectal surgery thanks to annual participation in colon and rectal surgical meetings in the United States and Europe. Our surgeons regularly serve as speakers and faculty at the annual meetings of the American Society of Colon and Rectal Surgeons and the European Society of Coloproctology as well as at many other conferences. Many of our surgeons have served in Board leadership positions including President for these important national and international organizations.
To make sure we’re on the right track, we go right to the source – our patients. Each year we hear from thousands of patients through our patient satisfaction survey program. By focusing on what patients tell us is important and in need of improvement, we are able to continuously improve.
Our patients are happy with the care they receive. See what they say.
Satisfaction Data and Results
Comments? Questions? Let us know.
You and your family should feel you can always voice your concerns. The first step is to discuss your concerns with your doctor, nurse, or other caregiver. If you have concerns that are not resolved, please contact our Administration department at (651) 312-1500, or use our online feedback form.
Patient Complaint Program
We have formal procedures in place for handling complaints. Procedures are in place to insure that patient complaints are handled in a professional and consistent manner. The Patient Complaint Committee, which is staffed by physicians, reviews formal complaints. An investigation of the complaint is conducted and corrective feedback and/or action is taken as appropriate. The patient will be sent a letter after the complaint has been investigated.
To report a complaint – please use our online feedback form.
We have clinic-wide systems in place to ensure that you receive excellent care.
Continuous Quality Improvement efforts have been pursued at CRSAL in a variety of ways since 1992. Under the direction of the CQI Steering Committee, there have been formal project teams that worked across the entire organization and more informal department efforts to make improvements. A theme throughout the program has been a high level of involvement by employees and physicians with an emphasis placed on projects, teamwork and empowering people to make improvements.
Just a few examples of past teams and projects which have shaped our business since 1992 include teams which:
- Identified needs and guided the selection of an entirely new phone system
- Revamped the way patients' medical records are managed
- Created booklets providing patient education about our practice
- Changed clinic appointment scheduling processes to decrease patient dissatisfaction with long wait times
- Implemented a reminder call system to reduce colonoscopy and clinic appointment cancellations
- Worked to improve the recall process, directly benefitting high-risk patients and CRSAL’s relationship with the patient’s referring physician
We adhere to OSHA guidelines and have a formal safety program in place. Employees receive annual safety training. Our physicians and staff are encouraged to report anything that is unusual or less than they would expect. An internal tracking system and Safety Team ensures that all issues are addressed.
Clinical Guidelines and Protocols – We continuously monitor many aspects of patient care to ensure patients are receiving the right care at the right time.
We are proud to be early adopters of Electronic Health Records (EHR) technology. Our EHR system is readily available across the clinic and expedites many aspects of health care. We are committed to the latest technology advancements and use of efficient systems that allow us to focus more of our attention on you.
How does this help you?
- Information about you and the care you need is recorded in an EHR instead of a paper medical record.
- Your doctor uses the EHR to order lab tests, track your health problems and improve your care.
- Your information is sent and received in a secure manner between the doctors involved in your care.
Health Information Technology (HIT) is the use of computers and computer programs, such as an electronic health record (EHR) to store, retrieve and securely transfer patient information electronically within health care settings. HIT use in clinics includes three phases: 1) adopting an EHR system; 2) using its various features to gather and manage patient information and 3) exchanging information among doctor's offices.
Visit Minnesota HealthScores to see how we compare with other health care providers in the use of Electronic Health Records.
We have clinic-wide systems in place to ensure that your care is based on the latest evidence-based research. All our providers have access to the same guidelines and protocols for treatment of specific conditions. These are data driven from current medical literature and provide the latest treatment recommendations available.
We have a formal program to focus on patients with serious conditions (such as cancer) and health risk factors (such as family history) and keep them current on tests and treatment. These guidelines are intended to assist our patients in maintaining optimal health through reminders for important screenings and tests. For example: When a patient is due for a cancer screening colonoscopy, we remind the patient that it is time to schedule and we followup to help make it happen.
We know how we are doing and so should you. We continuously monitor our clinical results and keep track of the latest reports from scientific and clinical research in order to offer our patients more treatment options and bring them the most up-to-date care available today.